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Accounts Receivable and Accounts Payable Associate

Therma

Therma

Accounting & Finance
Buenos Aires, Argentina
Posted on Friday, June 28, 2024

GlacierGrid is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. GlacierGrid focuses on shifting and reducing electricity usage for commercial establishments.

Responsibilities

  • You will partner closely with our accounting, support, and sales team to manage our North American customer accounts through our payment platform (Stripe, HubSpot, and Shopify).
  • Set up subscriptions and invoices, run account maintenance, payment collection, and general administrative tasks utilizing stripe, shopify, HubSpot and other payment processing systems.
  • Manage inbound billing phone calls, emails, and chats in a timely manner, with empathy, and attention to detail.
  • Proactively call unengaged, non-paying customers to bring their hardware online, bring their billing up to date, or churn their account.
  • Follow communication guidelines and SOPs when handling different customer inquiries and topics.
  • Build sustainable relationships with customers and go the extra mile to engage them and collect feedback.
  • Keep detailed records of all customer conversations and interactions in the company’s CRM, Hubspot. Ensure all Hubspot records you work with are updated according to our guidelines.
  • Assist with customer escalations and utilize provided de-escalation tactics to retain the account.

Qualifications

  • Degree in accounting, or a related field.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Minimum 3+ years experience in accounts receivable, accounts payable, or billing support, preferably at an early-stage technology company.
  • Minimum 1+ years experience in billing and customer support.
  • Google Suite/Microsoft Office proficient (Excel, Word), Slack
  • Experience working with Bill.com, Stripe, Shopify, Chargebee / Ordway or a similar billing software platform and customer support systems like Hubspot and Zendesk
  • Can clearly articulate technical solutions and understand technical issues.
  • Strong analytical skills and the ability to interpret data and draw insights.
  • Phone communication roles required.
  • Strong interpersonal skills with the aptitude to drive collaboration and solve complex customer issues.
  • Ability to translate complex technical concepts into easy-to-understand language.
  • Excellent organizational skills, with the ability to manage multiple projects simultaneously.
  • Self-motivated and able to prioritize tasks to meet deadlines.
  • Knowledge of AI technologies such as Chat GPT to augment the support team activities
  • Hubspot knowledge is deeply preferred.
  • You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.

Location

  • Buenos Aires, Argentina headquarters
  • This role will report to our Corporate Strategy and Finance Director and is remote flexible.

About GlacierGrid

GlacierGrid is a technology startup that builds IoT-powered temperature monitoring and analytics, which prevent food, product, and energy waste, the major drivers of climate change. Deployed across industry leaders, including McDonalds, Burger King, Domino's, TGI Fridays, 7-Eleven and Wyndham Hotels, we partner with diverse organizations, from national restaurant brands to top supply chain businesses in food and healthcare, to increase profits while protecting our planet.

Founded by experienced entrepreneurs from Harvard, Columbia and UC Santa Barbara, we’re a mission-driven team passionate about food, climate and health. We are headquartered in San Francisco, and supported by experienced venture capitalists including Zero Infinity Partners, D. E. Shaw, Deciens Capital, Sequoia Capital, Govtech Fund, Collaborative Fund, and Social Capital.

Our Commitment

At GlacierGrid, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.