About the Job

🎯 Account Manager

🌍 London, N4

🏛️ 4 days in our office, 1 day working from home (choose from Tue-Thu)

💰 £40-50k per annum plus on target bonus of £10k

Join Shellworks as an Account Manager and help us materialise a better future by eliminating plastic pollution.

About Shellworks

Developed for a throwaway culture, plastics have caused significant pollution to our natural environments with 90% of all plastics ever created never being recycled. More so, recent studies have identified that plastics impact goes beyond pollution to chemicals and micro-plastics that impact human and environmental health.

We believe there must be a better way and our first innovation Vivomer does just that, if nature made a plastic this would be it. Vivomer, a polymer made by microorganisms, behaves just like plastic in use, but degrades upon disposal in any natural environment. Developed through cutting-edge material science, mechanical engineering, design, and operations, Vivomer represents a groundbreaking step towards a pollution-free future.

The nature of our work is frequently described as impossible, but if like us, you’re driven by the opportunity to prove that there is a better way to do things, join us. You will play a critical role in developing the future of materials, how products are created and directly contribute to reducing plastic pollution.

About the Role

This is a unique opportunity to work alongside Shellworks’ founders and early team to enable a world without plastic pollution. You'll gain hands-on experience in scaling and growing a startup, tackling a variety of challenges, and cultivating a mindset focused on achieving impactful goals. The role spans across business development and customer success. Expect to work with a positive, passionate, ambitious, incredibly inter-disciplinary team and have high levels of autonomy to create meaningful environmental impact.

Your Impact

• Managing relationships with existing customers, ensuring seamless order fulfillment and high satisfaction

• Identifying opportunities to expand customer value - pitching new products, securing follow on orders

• Partnering with sales and marketing to grow customer accounts

• Building processes to collect customer insights and testimonials

• Helping automate routine follow ups to improve efficiency and experience

Must haves - we'd love to hear from you if:

• 2+ years in a B2B customer-facing role (e.g. AM, CSM, BDM)

• Experience managing complex customer relationships end-to-end

• Can point to moments you’ve grown accounts, secured renewals, or improved outcomes

• Comfortable with ambiguity, and confident designing or improving processes

• Motivated by impact, autonomy, and being part of a small team with big goals

Nice to haves - we'd love to hear from you even more if:

• Experience with technical or product-led environments, particularly in sustainability

• STEM background or strong comfort engaging with scientific/engineering content

• Bonus: fluent in French or German (not required)

Expectations and goals:

• Prioritise customer experience to deliver excellent outcomes.

• Support our goal of tripling revenue this year (and again next year) - existing customers are core to this growth

• Deliver and help design best-in-class customer relationship practices

What We Offer

🌴 21 days holiday + birthday off + 27-31st December, in addition to all statutory and public holidays

📚 Opportunities for growth and development as we expand and scale our impact

👍 Competitive salary and equity options

🎉 Regular social events and daily catered lunch at the office

🐚 Part of a tightly knit team aiming to make a meaningful social impact.

Join Our Mission

Becoming a part of Shellworks means being part of a team that’s passionate about sustainability and innovation. Our world-class team includes experts in materials science and visionary entrepreneurs dedicated to creating a better future. Together, we’re redefining what’s possible.

If you're excited by the idea of building meaningful relationships, driving growth, and being at the heart of a company scaling its climate impact, we’d love to hear from you.

Department

Sales

Locations

Shellworks London

Already working at Shellworks?

Let’s recruit together and find your next colleague.