As we continue to grow, we’re seeking a Director of Logistics & Service Delivery to lead the transformation of our US logistics operations and elevate the customer experience we deliver across our services.

Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.

The Role:

This is a critical leadership role responsible for overhauling and optimizing Revivn’s logistics operations while serving as the primary point of contact for service delivery matters. The ideal candidate will bring deep ITAD logistics management experience combined with a customer-centric mindset, capable of driving operational excellence and strong partner relationships.

Your focus will be on redefining and rebuilding the US logistics framework to drive efficiency, reduce costs, and deliver a world-class service experience.

What you’ll be doing:

• Transform and optimize U.S. logistics operations: assess existing processes, vendors, and costs; design and implement scalable, efficient solutions.
• Vendor management and selection: evaluate current partners, replace or add providers where needed; foster partnerships with industry-focused and agile logistics companies.
• Implement service excellence standards: establish and enforce SLAs, conduct regular vendor audits, site visits, and performance reviews.
• Streamline communication and workflows: move beyond transactional logistics management to build a collaborative, accountable network.
• Cost reduction and process efficiency: identify and execute strategies to improve cost-effectiveness and service reliability.
• Team leadership: assess and develop the existing logistics team to ensure high performance and accountability.
• Customer experience oversight: serve as the escalation point for any service delivery or logistics-related issues, ensuring swift and effective resolution.

What you need to have:

• Proven experience managing logistics operations within the ITAD, reverse logistics, or technology asset recovery industries.
• Demonstrated success in vendor selection, cost reduction, and process improvement.
• Strong service delivery and customer-facing experience with the ability to build lasting partnerships.
• Skilled in defining and implementing SLAs, KPIs, and vendor management frameworks.
• Hands-on, data-driven, and proactive with the ability to roll up your sleeves and rebuild from the ground up.
• Excellent communication and relationship-building skills, both internally and externally.

Why join Revivn:

• Opportunity to lead a full-scale transformation of logistics and service operations.
• Be part of a purpose-driven organization driving sustainability in technology.
• Collaborative and entrepreneurial culture with significant growth ahead.

If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application.

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

But, here at Revivn, we ALSO believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on.

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. The salary range for a Director of Logistics & Service Delivery is expected to be between $110,000-150,000/year. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.