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Director of Customer Projects

Plentify

Plentify

Customer Service
Cape Town, South Africa · Johannesburg, South Africa
Posted on Wednesday, May 29, 2024

Location: Cape Town or Johannesburg

Timing: Full-time role starting as soon as possible. Applications will be reviewed on a rolling basis.

About the role

As a Director of Customer Projects, you will play a crucial role in managing multiple customer projects simultaneously that involve deploying our cutting-edge hardware technology into homes. This will require you to oversee the entire project lifecycle from initiation and planning through to execution, monitoring, and closure. You will coordinate closely with both internal teams and external partners to ensure smooth, timely, and efficient project delivery.

As the Director of Customer Projects, you will:

  • Define project scopes, objectives, and deliverables in collaboration with senior management and stakeholders.
  • Create detailed work plans which identify and sequence the activities needed to successfully complete projects.
  • Develop and maintain a project schedule to track progress, and use appropriate tools and techniques to manage changes in project scope, schedule, and costs.
  • Serve as the primary point of contact for project stakeholders.
  • Regularly communicate project details and status updates both internally and externally.
  • Facilitate stakeholder meetings and deliver presentations.
  • Ensure projects are delivered on-time, within scope, and budget, and meet the high-quality standards required in the deployment of hardware technology.
  • Conduct risk assessments, ensure projects adhere to relevant legislation and Health and Safety requirements, and develop plans to mitigate risks
  • Maintain comprehensive project documentation, including contracts, change orders, project schedules and status reports.
  • Ensure all contractual conditions are adhered to and fully manage the invoicing and account management function.
  • Gather feedback from customers and team members about the project’s performance. Use this feedback to develop improvements for future projects.
  • Take the lead in creating a PMO with repeatable and reliable processes, and build and lead a team to support this as we grow

We think you’ll do well in this role if you:

  • Have excellent leadership and communication skills, capable of motivating teams and managing stakeholder expectations.
  • Have a strong background in project management, ideally in deploying technology or infrastructure into homes
  • Are highly organized and adept at juggling multiple projects simultaneously without compromising quality.
  • Are comfortable working remotely, and using tools such as Google Chat, Asana, Zoho, PipeDrive and other software tools
  • Are proactive, with a knack for anticipating challenges and devising effective solutions.
  • Have experience in customer-facing roles and are skilled in negotiation and conflict resolution.
  • Hold relevant certifications like PMP or Agile/Scrum Master.
  • Have very high attention to detail, and are an analytical, structured and creative problem solver
  • Are an excellent communicator and people manager

We’ll think you’ll love this role if you:

  • Care deeply about delivering complex projects on time, to scope and on budget
  • Care about making a meaningful impact on South African homes and the broader electricity system.
  • Want equity in the business you are helping to build.
  • Thrive in dynamic environments where each day brings new challenges and opportunities.
  • Find fulfillment in seeing a project from concept to completion and witnessing the tangible impact of your work.
  • Love to form deep, genuine relationships internally and with our customers, and to be a proud ambassador for our business
  • Are attracted to a work environment which offers highly talented colleagues, competitive salaries, flexibility, unlimited paid vacation, and concrete support for mental wellness.
  • Appreciate a culture that values user and customer centricity, ingenuity and adaptability, honesty, ownership, and impact

Required qualifications and experience

  • Bachelor’s degree in a technical, operational, or financial field.
  • 10+ years of experience in project management, demonstrably building the skills listed above.

How to apply

Email your cover letter and resume to careers@plentify.io being sure to highlight your interest in our mission and your relevant qualifications and experience.