Work with Third Sphere portfolio companies

Third Sphere
Third Sphere
84
companies
227
Jobs

Customer Support Specialist

Miles

Miles

Customer Service
Redwood City, CA, USA
Posted on Friday, March 10, 2023

If customer satisfaction is your thing, let’s talk. We’re looking for someone to join our amazing customer support team. As a customer support specialist, you will be responsible for handling customer inquiries, and addressing questions about our product with an exceeding level of empathy and professionalism.

Responsibilities

  • You will own app user relationship and resolve complex problems quickly and with the highest quality
  • Resolve user inquiries primarily through email while maintaining aggressive SLAs
  • Escalate issues and triage with engineering and product team
  • Serve as the voice of the customer and act as a liaison between customer and stakeholders
  • Contribute to Help Center & FAQ materials
  • Be a subject matter expert on the product
  • Maintain excellent interpersonal skills and professionalism while delivering the best customer service
  • Use customer feedback to pilot new support products
  • Bachelor’s degree
  • 1 year+ in a Customer Services position
  • Familiarity with Zendesk or other similar customer support tools
  • Familiarity with Jira or similar bug tracking tools
  • Familiarity with smartphone devices (Android/iOS)
  • Excellent organizational, communication and interpersonal skills
  • Adjust and adapt in a dynamic, fast-paced work environment
  • Commitment to excellence in behavior, performance and work product
  • Competitive salary based on experience
  • Employee healthcare benefits includes medical, dental, vision insurance
  • Paid time off
  • Employee Referral bonus
  • Stock in an early-stage fast-growing startup company

Our Commitment to Inclusivity and Diversity

Miles is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.