Customer Success (Japanese Speaking)
Customer Service, Sales & Business Development
Posted on Friday, December 2, 2022
We are looking for an outstanding Japanese-speaking Customer Success specialist to support our growing sales team. This position will be responsible for managing our Japan customer accounts from booking through to deal completion. The role requires significant attention to detail and account management skills. Role & Responsibilities: You must be professional, organized and motivated as well as have the drive to succeed in a dynamic start-up environment. Ultimately, you will be a reliable and crucial team member with comprehensive platform knowledge who can anticipate client and sales team needs. Own the full end-to-end campaign management process, including trafficking, testing, implementation, and monitoring of client campaigns. Collaborate daily with Sales team to formally transition deals for execution, deliver campaign status updates, and make optimization recommendations. Become Miles’ product and process expert to consult with clients and answer product functionality and capability questions. You'll develop strategic relationships with key partners at brands, agencies, and affiliate program managers. Assist with month-end revenue reconciliation, reporting, and billing. Be an advocate for our clients internally - work with sales, product, and marketing to address client needs and improve our value proposition. Provide performance updates during and at the completion of campaigns. Perform full background research on prospects and compile thorough handover documentation. Maintain up to date account information to ensure sales CRM is accurate; identify and resolve data inaccuracies.
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