Solutions Engineer-Public Safety
Mark43
Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Must be located on the East Coast
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.
The Solutions Engineer plays a crucial role on our Sales team, requiring close collaboration with various internal teams at Mark43. Our Solutions Engineers serve at the crossroads of many teams, acting as the glue that holds different stakeholders together as we continue to launch our product with public safety agencies around the world. To be successful in this role, we expect our Solutions Engineers to establish personal rapport with potential and actual customers, vendors, and other persons, allowing for a deep understanding of technical requirements that will ensure the success of our product deployments to public safety agencies. This is a remote position with travel expectations.
Key Responsibilities
Business Development
- Collaborate to respond to proposals and convert clients to in-person demos.
- Become an expert on specific technical considerations regarding RFP requirements.
Sales
- Attend in-person demos and assist in qualifying, demonstrating, and communicating the Mark43 platform’s technical value proposition to new customers.
- Provide support to Account Executives and SDRs.
Tech Services
- Gather technical requirements necessary for successful migrations and integrations for new departments we work with.
Deployments
- Help manage and execute new deployments and mitigate technical concerns as they arise from communications with our clients.
Engineering and Product
- Understand and communicate the product roadmap to current and future customers.
- Inform the roadmap going forward.
What We Expect From You
- BA/BS degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.
- 5+ years of enterprise software sales experience.
- Experience selling to Government and Public Safety Clients (ideally CAD/RMS).
- Excellent technical writing skills and basic familiarity with the government procurement process (RFP/I/Q).
- Ability to communicate technical information to non-technical audiences.
- Ability to run and structure in-depth product demonstrations.
- Self-motivated and detail-oriented, able to work autonomously.
- Ability to travel 50-80% with Account Executives to communicate technical value proposition.
- Understanding of the product lifecycle, from requirements gathering to maintenance support.
What You Can Expect From Us
- Opportunities for career growth in an environment where your achievements will be celebrated.
- Building mission-critical and socially responsible software to enable first responders to better serve their communities.
- Work in a fast-paced, collaborative team environment with intelligent and humble coworkers.
- A team that respects and embraces your ideas and expertise.
- A high degree of freedom and autonomy in building the best possible solutions to suit our unique business challenges.
- Coworkers motivated by pursuing excellence, rather than the prospect of personal gain.
- A workplace dedicated to supporting and bettering public safety and government agencies.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.