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Third Sphere

Service Desk Robotics Engineer



Posted on Friday, May 10, 2024

Job Description

This is a remote position.

At Kiwibot , we are revolutionizing last-mile delivery by building the world's largest robotic delivery network. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team.

As a Service Desk Engineer, you will:

  • Understand deeply how the Kiwibot works, including the interaction between all their systems from different perspectives (mechanical, electronics, software, connectivity).

  • Receive and track all the issues, incidents, and accidents presented during Kiwibot's operation. This includes the diagnosis and solving of software problems and remote support to field operations personnel.

  • Participate in the design, development, and testing of new fleet management software tools, as well as the automation of the Service Desk Metrics pipeline.

  • Analyze the available fleet data, and transform it into new features, issues, enhancements, and requirements for the corresponding Teams (AI, Hardware, Manufacturing, Platforms, Operations, Data, etc). In the same way, present all the required and useful information that could be helpful regarding those requirements.

  • Be responsible for the fleet management duties, including the update process of the Kiwibot software.

  • Support the mapping process of the different locations where our fleet of Kiwibots operates.

  • Keep good, clear, and kind communication with the other teams.

Location : Medellin, Colombia during onboarding time (2-3 weeks). Our office is in one of the city's most popular and best places (Poblado). Remote team from Colombia work is an option after the training period.

Career Path: Junior Service Desk Engineer - Mid-level Service Desk Enginee. After that, you could begin the Robotics Engineer career path, according to your performance, experience, and available positions in other teams or continue to Service Desk Manager.


This job might be the right one for you if you have:

  • Education in Mechatronics, Electrical, Electronics, Control, Biomedical, Automation, and other Engineering related fields. It could be ungraduated (last semesters)

  • Experience in: Python (Basics/Medium), Git (Basics), Interaction with API requests, and Linux OS/Debian-based platforms (basics/medium).

  • Aptitude for troubleshooting and problem-solving.

  • Effective communication in English, both written and spoken, is required (B2/C1).

  • Strong problem-solving skills and an aptitude for learning new technologies.

  • Excellent teamwork and communication skills.

You might have also had:

  • Basic understanding of sensor technologies (Laser sensors, Lidars 2D, 3D, Stereo Cameras, Cameras, IMU, GPS) and communication protocols (Serial, I2C, CAN).

  • Basic network stuff (LAN/WAN connections, SSH).

  • ROS/ROS2 (Basics).

  • Spanish language skills (we are a Latin American start-up!).

  • Demonstrated interest in logistics, on-demand services, and marketplaces.

  • Natural aptitude for troubleshooting and problem-solving.

  • Organize information and multiple tasks.

  • Keep good, clear, and kind communication with customers and coworkers.

  • Generate and communicate effectively useful information to other teams.

  • Experience in a help desk or technical support environment.


Kiwibot’s Culture & Values:

At Kiwibot, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service. We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity. Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

What we offer you:

  • Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery.

  • Competitive compensation package.

  • Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market.

  • Learn the best practices and methods that are useful in the startup world.