This is a remote position.

At Kiwibot, we are revolutionizing last-mile delivery by building the world's largest robotic delivery network. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team.

Location: Remote work is an option.

Seniority: Junior Level > 1 year with work experience in Startup environment.

Requirements

As a Customer Service & Delivery Associate you will:

• Engage in conversations with end users through voice, mail and chat.
  

• Follow procedures in order to reach solutions for our customers’ problems.
  

• Communicate everyday with both internal and external customers.
  

• Be the key point of contact for all our customers.
  

• Constantly monitoring the operation.
  

• Prioritize and solve problems quickly as they arise.
  

• Track interactions and issues that require escalation.
  

• Work closely with other departments.
  

This job might be the right one if you:

• Knowledge of Google Spreadsheets.
  

• Good analytical skills.
  

• Team work experience.
  

• Communication and relationship building.
  

• Customer service experience.
  

• Handy on problem solving and understanding of the operations.
  

• Conversational English B2
  

Benefits

Kiwibot’s Culture & Values:

At Kiwibot, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service. We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity. Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

What we offer you:

• Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery.
  

• Competitive compensation package.
  

• Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market.
  

• Learn the best practices and methods that are useful in the startup world.