Gisual Hybrid / In-Person
King of Prussia, PA
Full-Time Entry to Early Career (0–3 years)

About Gisual
Gisual is creating the category of infrastructure intelligence technology. We help Operations teams in Telco, Retail, Banking, Government, and other industries diagnose outages using AI. This enables leading Fortune 500s to reduce costs and revenue-impacting downtime. We move fast, wear many hats, and believe the best engineers aren't just coders, they're problem solvers who make entire teams better.

To realize this vision, we recruit the best team possible and we've done a great job so far. We also believe that to achieve this ambitious mission, we must work together as one cohesive team, in person. Gisual's HQ is located in King of Prussia, PA.

About the Role
We're looking for a Junior Software Engineer who thrives as a generalist. You won't be siloed. You'll work across customer support, API integrations, MLOps data pipelines, as well as full-stack development, and you'll build the internal automation systems that multiply everyone's output.
This is a real engineering role with real ownership, not a ticket-closing position. The ideal candidate is excited by an early-stage startup environment, ready to work hard, and motivated to help build the world's best infrastructure intelligence technology.

You have experience using Python, a positive attitude toward new and challenging problems, and the drive to work alongside world-class engineers.

What You'll Do
Customer Support Engineering

• Investigate and resolve technical issues reported by customers
• Reproduce bugs, write internal summaries, and coordinate escalations with engineering
• Be the technical bridge between the customer success and engineering teamscustomers and the product team

Full-Stack (Frontend & Backend) & Automation

• Contribute bug fixes, UI changes, and feature additions across the stack
• Identify repetitive processes and design automation workflows
• Build internal dashboards, Slack bots, admin tools, and runbooks that help every team move faster

Integration Support

• Help customers connect Gisual to their existing tools and systems
• Write and debug integration scripts, sample code, and technical guides
• Support REST API, webhook, and authentication setups

MLOps & Data Assistance

• Work alongside the MLOps team to preprocess and validate datasets
• Build scripts and tooling for data pipelines and model evaluation workflows
• Translate data needs into clean, working code

Requirements

• Proficiency in Python with hands-on software development experience
• Ability to analyze complex problems and propose effective, pragmatic solutions
• Strong written and verbal communication skills able to work across technical and non-technical teams
• Comfort working in a fast-paced, early-stage startup environment
• A positive attitude toward ambiguous and challenging problems

Nice to Have

• Open-source contributions or personal projects you can share
• Experience with REST APIs, webhooks, or third-party integrations
• Familiarity with frontend frameworks (React) and/or microservices